Terms and Conditions
Welcome to vincenttrading.co.uk.
These Terms and Conditions apply to all orders which you, the customer, place using our website www.vincentrading.co.uk
Throughout the site, the terms “we”, “us” and “our” refer to Vincent Trading. Vincent Trading offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
GOVERNING LAW AND JURISDICTION
This website was created and is served from the UK. It is, therefore, governed by the laws of England and Wales, and should any legal discrepancy occur, it will be dealt with in an English court of law.
Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.
Our store is hosted on Stripe. They provide us with the online e-commerce platform that allows us to sell our products and services to you. We accept payment by Visa, MasterCard, Visa Debit, Maestro cards registered at a UK address. Orders placed via this site will be charged immediately.
All orders will be dispatched within 1-2 working days via Royal Mail’s standard delivery (2-3 working days). Your item can be delivered direct to your recipient by entering their details in the 'delivery address' when you are at the checkout. Please note this will vary for personalised and made ro order items. Collection is also available
ACCURACY OF CONTENT
Every care has been taken in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. While the colour reproduction is a close representation, many of our products are handmade and individual and variations in actual goods may occur.
GOODS DAMAGED IN TRANSIT
The team at Vincent Trading take great care in making sure your item arrives in perfect condition. However, in the unlikely event that your order arrives damaged or broken, please notify us within 24 hours of receipt by contacting us at email@example.com and we will do our best to rectify the situation.
We accept no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition.
Replacements for damaged goods will be sent within 5 days of receipt of returned damaged goods.
In line with the UK Distance Selling Regulations set out for all online retailers, you have the legal right to cancel your order within seven working days of receiving the goods. Where goods are delivered to a third party you may exercise your right to cancel if you are able to returns the goods to us. Your statutory rights are not affected. Please note this does not apply to personalised and made to order items unless they are damaged or incorrect.
If you wish to cancel your order before despatch, please contact us at firstname.lastname@example.org
Please contact us at email@example.com to arrange for the goods to be returned. Returns are at your own cost and we recommend that you obtain proof of posting. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense. We regret that we cannot reimburse the cost of postage unless the items are faulty or are delivered in error. We will refund or exchange your order once it is received by us.
FOOD ALLERGY / REACTIONS DISCLAIMER
Vincent Trading does not create any of the food products contained on this site. Food products provided by Vincent Trading are produced and packaged by third-party companies, and are generally labelled with possible allergen-containing ingredients by the manufacturer. Any non-labelled products have a risk of possible allergen contamination. You are encouraged to read the labels before consuming. Vincent Trading will not assume any liability for adverse reactions to food consumed, including labelled and non-labelled food products.
SKIN ALLERGY /REACTIONS DISCLAIMER
Vincent Trading does not create any of the skin, bath or beauty products contained within its gift boxes. Skin, bath and beauty products provided by Vincent Trading are produced and packaged by third-party companies, and are generally labelled with possible allergen-containing ingredients by the manufacturer. Any non-labelled products have a risk of possible allergen contamination. You are encouraged to read the labels before using these products. Vincent Trading will not assume any liability for adverse reactions to skin, bath or beauty products, including labelled and non-labelled products.
EVENTS BEYOND OUR REASONABLE CONTROL
We will not be responsible to you for any delay or failure to comply with our obligations under these Terms and Conditions if the delay or failure arises from any cause beyond our reasonable control.
ALTERATIONS TO THIS WEBSITE AND TERMS AND CONDITIONS
We reserve the right at any time to make changes to this website, these Terms and Conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the w
SUPPLIERS AND AFFIALITES
Vincent Trading is always interested in hearing from new suppliers. Please fill in the form on the Contact Us page, telling us a bit about your brand and products, and we will get back to you as soon as possible.
Vincent Trading welcomes customer feedback, ideas and suggestions on how we can improve and we love to receive compliments!